Shipping Info
Estimated Delivery Time
Our goal is to get your pet's products to your doorstep in a timely manner. Please note that shipping times can vary based on product availability, destination, and any unexpected delays.
- For our US customers, typical shipping times range from 1 to 3 weeks.
- International customers can expect shipping times of approximately 2 to 5 weeks.
- If you haven't received your item after 45 business days, please don't hesitate to contact our costumer service via the "Contact Us" tab. We're here to assist you promptly!
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
Order Processing
After placing an order with us, we typically require 1-3 business days to process and prepare your shipment. During this time, we verify your order, package the items, and arrange for shipping.
Tracking Your Shipment
Once your order is shipped, you will receive a tracking number via email. This tracking number allows you to monitor the status of your shipment as it makes its way to your address. Please allow a few days for tracking information to become available.
Delivery Details
When your order arrives, please ensure that your provided delivery address is accurate and complete to avoid any delivery issues. If you have any questions or concerns about your order's shipping status, our customer support team is here to assist you.